To make your visit to East Midlands Designer Outlet easy and comfortable, there is a wide range of facilities for you to make the most of - including a Customer Information Desk, special needs services, cafés and restaurants, a children's play area, baby-changing rooms, tax-free shopping, childsafe shopping and ample parking.
We welcome visits from animals providing access assistance to our customers, such as guide dogs and hearing dogs. Unfortunately, however, pets are not permitted within the centre malls.
Take a break
When it's time to have a break from shopping, enjoy eating or drinking at one of the many restaurants and cafés in our Designer Outlet.
Customer Information Desk
The Customer Information Desk is located in the central Village Square
between Clarks and Donnay and will give you all the help you need on
any issue, including transport, accommodation and wheelchair hire. The
East Midlands Designer Outlet Designer Gift Card can also be purchased
here. For more Information please call 01773 545000
Group Bookings
When you book a group visit to our Designer Outlet, everyone in your group is eligible for a special 10% Discount Card, for selected stores that day. To make an enquiry or to book, click here. Alternatively you can make enquiries on 01773 545000
Parking
For your convenience, ample car parking is available in various locations around the centre and is well signposted.
East Midlands Designer Outlet also hosts Car Valet UK which offers a professional hand car wash and valeting service allowingu to park and shop from £7. Car wash operates during shop opening hours.
Family Facilties
Our self supervisory play area in the Foodcourt has a Sherwood Forest discovery theme sure to keep youngsters entertained whilst weary parents rest their feet. Our play area is suitable for children aged 4-12 and children must be supervised at all times. Throughout the year we have a whole host of activities happening to keep the kids entertained - including fair rides and games.
Accessibility
All McArthurGlen Designer Outlets are wheelchair-friendly, with fully
equipped disabled toilets and easy access to all the shops and
designated disabled car spaces. Wheelchairs are available for loan -
please ask at the Customer Information Desk or call 01773 545000 for
more details and to pre-book.
Gift Cards
Not sure what to buy for that special someone? Why not give them a East Midlands Designer Outlet Gift Card and let them choose for themselves? It makes the perfect gift as it is the only present where people can choose exactly what they want! You can buy them at the Customer Information Desk and they can be used in any store.
Tax Free Shopping
VAT refunds are at the individual store's discretion. Each will operate their own system - just ask in stores for details.
Kiddie karts
Our kiddie karts provide a fun way for your children to help accompany you on your shopping trip. Ask at the Customer Information Desk for more details.